1. First-payment refund window
You can request a full refund within 14 calendar days of your first paid TradePilot subscription payment. This applies to both monthly and annual plans.
The benefit also applies to the first paid subscription following a free plan or free trial, if offered.
Send your request within 14 days of the payment timestamp shown on your receipt. You do not need to give a reason. Using the service during this period does not, by itself, remove this voluntary refund benefit.
This voluntary benefit applies to your first paid subscription, not to renewals or later plan changes. Mandatory legal rights remain available independently.
2. Renewals and billing errors
Subscriptions renew automatically at the billing interval and price disclosed at checkout unless cancelled before renewal.
Renewal payments and plan-change charges are generally non-refundable under this voluntary policy, except where required by applicable law.
If a charge appears incorrect, duplicated, or unauthorized, contact us promptly so we can investigate. This does not restrict your right to contact your payment provider or exercise statutory remedies.
3. Cancelling your subscription
Cancellation stops future renewals. It does not automatically refund a previous payment.
Use the subscription-management option provided in your account or payment receipt. If it is unavailable or you need help, contact support@tradepilot.ink.
Paid access normally continues until the end of the period already paid for. When a full subscription refund is issued, access to the refunded paid subscription ends. Cancellation alone does not delete your account.
4. How to request a refund
Email support@tradepilot.ink from the email address associated with your TradePilot account. Use the subject Refund request.
- Include your TradePilot account email address.
- Include the payment date and receipt or transaction reference.
- For a billing error, briefly describe what happened.
Never send passwords, full card numbers, or card security codes. We may request limited information needed to locate the payment or verify account ownership.
Email refund support ↗A reason is optional for eligible first-payment refunds. A request received within the refund window remains timely while we review it.
5. Processing and timing
We aim to respond within 3 business days. Once approved, we will initiate the refund promptly to the original payment method, subject to payment-provider requirements and any shorter legal deadline.
For payments made through Paddle, refunds are processed through Paddle and returned to the original payment method. Once the refund has been approved and processed, card refunds typically appear within 3–5 business days, while PayPal refunds typically appear within 48 hours. These are estimates; actual timing may vary depending on the payment provider and financial institution.
You can contact us at support@tradepilot.ink or request payment assistance through Paddle Buyer Support.
An eligible full refund covers the subscription amount charged, including applicable taxes collected on that payment.
Currency conversion and separate bank fees are controlled by your payment provider. The amount displayed in your local currency may vary. This does not limit amounts you are legally entitled to recover.
Where Paddle provides checkout, refunds are processed through Paddle's payment system and may also be subject to its applicable buyer protections and procedures.
6. International consumer rights
This policy applies to customers worldwide. Nothing in it excludes, limits, or replaces mandatory rights under the laws that apply to you.
Depending on your location, you may have statutory withdrawal, cooling-off, cancellation, or service-quality rights. These may apply outside our voluntary 14-day window.
For consumers in the European Union, European Economic Area, or United Kingdom, statutory withdrawal rights and their treatment for digital services or content depend on the contract and applicable consent requirements.
This page does not itself obtain consent to immediate performance or an acknowledgement of loss of a statutory withdrawal right. Any required checkout information and consents must be provided separately.
Consumers in Australia and other jurisdictions may also have non-excludable guarantees and remedies. Statutory claims are assessed under applicable law.
Where mandatory law provides greater protection, that protection takes precedence.
7. Scope
This policy covers fees paid for TradePilot subscriptions. It does not provide reimbursement of market or trading losses.
TradePilot is a trading journal and analytics service. No trading result or profit is guaranteed. This does not limit remedies for a service that is faulty, misrepresented, or otherwise fails to meet applicable legal requirements.
8. Contact and updates
Service provider: Saba Kubaneishvili
Country: Georgia
Support: support@tradepilot.ink
Updates will not retroactively reduce refund rights applicable to earlier purchases or mandatory legal rights. The effective date appears above.